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Job title:OPERATIONS MANAGER
Ref:RR 36085
Location:Newquay, Cornwall
Position:Permanent
Hours:Full Time/Flexible
Salary:c£25000 per annum
Start date:January 2018
 
Job description:Seeking an experienced Operations Manager to work alongside the General Manager for a successful holiday destination in the Newquay area that focuses heavily on ensuring they offer a 5*customer experience. Main responsibilities will be focused around Security, Entertainment and Amusements.

The role will see the chosen candidate liaising with various security companies to obtain the best contract for the season. Agree start and finish times and routes and actions to be taken by security on a nightly basis and signing off time sheets accurately and checking security are at the correct areas at correct times and their nightly work is satisfactory

Additional there will be responsibility to recruit an entertainments team for the season and ensure rotas are in place and structured. Preparing the budget for entertainment and ensure this is kept to and targets are met. Ordering all stock for the club including all drinks and snacks and stock control. Preparing check sheets and order sheets for all areas of the club and ensuring these are filled out correctly including wastage sheets. Recruiting staff for the bar and preparing rotas. Ensure the Club is clean and maintained to a high standard and reporting and issues to maintenance. Cashing up the tills and ordering change and both opening and closing the bar and ensuring the smooth running of the club on a nightly basis

Maintain the efficient running of the on site arcade ensuring this always has sufficient change and is cashed up correctly and accurately at regular intervals. Ensuring any faults are reported and fixed as soon as possible. Recruiting staff for amusements and ensuring they are trained on how to fix problems and deal with situations that often arise. Cashing up the fruit machines and table games such as pool and air hockey on a fortnightly basis

Overseeing and managing all staff in your departments to ensure correct training has been undertaken, knowledge of the business and understanding of what their role includes and what is expected of them. Updating the Maintenance Manager on any issues or problems relating to their department that arise with an internal handover email as appropriate. Ensuring the public areas are well maintained and kept clean at all times. Conducting regular checks of the courtyard area, cleaning and maintaining the area. Excellent customer service and ensuring team are always motivated, dressed correctly and behaving appropriately at all times.

Candidates will be expected to have complete ownership over the above-mentioned departments, so all of these should operate efficiently and effectively with all problems resolved. Great customer feedback from all departments will be required. Well run departments with fully trained staff and fully stocked supplies
A feeling from customers that you are approachable with any issue and will resolve it efficiently. Excellent staff feedback both professionally and personally
Mutual respect with all staff . Contributions towards the improvement and efficiency of the business.

Due to the nature of the role and business, flexibility of working hours will be required. Often late finish times will be required particularly in peak holiday times. This is an excellent opportunity for the right candidate in both career development and earning capacity. For more information please apply today.

Contact: rebecca.richardson@smithandreed.co.uk 01872 222 338

HER123
 
Skills:
 
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