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Job title:IT TRAINER/ACCOUNT MANAGER
Ref:MB 37193
Location:South West or Wales
Position:Permanent
Salary:£20-22,000/Annum + Car Allowance
Start date:ASAP
 
Job description:IT Services Company is looking to recruit an experienced IT Trainer to support their customers to ensure that they use the firms solutions to their optimum potential.
The role will be home based focusing on clients in Wales
The role covers 2 aspects:
Delivering high-quality training sessions in various settings, using a number of styles ranging from one-to-one, small group sessions and large seminar-style events.
Business relations and customer account reviews ensuring any new requirements or on-going or repetitive issues are addressed

The important aspect to this role is that all customers are getting the most they can from the catalogue of products, and the role is the subject matter expert to ensure that this is the case. The vision is working smarter and not harder.

Key Tasks
To liaise with Practices, Health Boards and CCG’s, to identify training needs within their area
Responding to enquiries / queries regarding training and attending meetings and User Group meetings
Organising, planning, claiming and delivering training sessions, following the company protocol
Delivering training in a variety of settings having the ability to adapt the training session to meet user requirements
Following set agreed training plans when required
Develop and maintain up to date training hand-outs and monitor the training evaluation process in liaison with other Training Team members and the line manager.
Maintain/update the products on-line manual when requested within own knowledge
To promote the Company and its’ products to ensure best use for the health care setting
To maintain a knowledge of current and future developments with the Company
To take training support calls from the Service Desk when in the office, ensuring the call is logged and updated accordingly
Aid with the creation of release notes and training material including delivering internal training sessions to other departments.
Attend exhibitions, road-shows and other sales events in order to demonstrate the product software and assist with questions relating to the products.
Able to travel extensively with relevant away stays
Dealing with and providing information and training in line with the Microtest consultancy service

Knowledge and Skills Required
The post holder should have a good general education with solid admin, self-organisational ability, excellent keyboard, interpersonal and excellent communication skills including written, verbal and self-presentation.
The candidate must have proven knowledge of working in a healthcare setting and extensive experience in either an IT advisory or Management role.

The candidate must have the ability to use initiate, problem solving, and remain calm under pressure having the ability to prioritise and work to deadlines with minimal or no supervision.

Knowledge of migration activities and change management is a key aspect of this role

General computing qualifications and an understanding of principles such as databases, file systems, system lifecycle & networking.

The post holder must have a full, clean and current UK Driving Licence.

Ref MID123

To apply, please email your cv to mark.bamber@smithandreed.co.uk
 
Skills:
 
 Apply now
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