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Job title:IT HELP DESK OPERATIVE (FIRST LINE)
Ref:MB 37395
Location:Bodmin, Cornwall
Position:Permanent
Salary:£18,000/Annum
Start date:ASAP
 
Job description:IT services and solutions provider is looking to recruit a 1st Line Help Desk Operative to receive and log telephone queries and issues with regard to the company's software and computer hardware, delivering IT Support Services to all Customers.
To diagnose the fault and resolve those issues in a professional and timely manner, nurturing positive relationships with the customer base and staff.
The key elements of the role will be to receive and log service desk queries and problems, maintaining good records of both the call and the solution(s) found
Research any software or hardware issues to be able to diagnose/resolve the fault or ensure that problems requiring action from other departments are reported promptly and documented
Provide a high level of support to end users, implementing a fix or informing the customer of the solution to a query
To maintain effective communication with colleagues and other individuals/departments within the organisation, acting as a key liaison, highlighting potential problems
Take responsibility for own workload, ensuring that tasks set by management are carried out

The client is looking for applicants to have the following skills and knowledge:

Experience of providing IT support and troubleshooting hardware and software issues is essential.
Having a general interest in IT and previous work experience within customer service would be beneficial.
Using an IT Service Management system to allocate and monitor support tasks would be desirable but not essential as training would be provided.
Excellent communication, interpersonal and keyboard skills and have the ability to prioritise and work to deadlines.
Having previous experience of dealing with clinical safety would be highly advantageous.
Knowledge of SQL and Unix/Linux would be beneficial but not essential as training would be provided.

Ref LER123

To apply, please email your cv to mark.bamber@smithandreed.co.uk
 
Skills:
 
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