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Job title:IT SUPPORT FIELD ENGINEER
Ref:MB 38631
Location:Bodmin, Cornwall
Position:Permanent
Salary:to £25,000 DoE
Start date:ASAP
 
Job description:IT Services Provider is looking to recruit an IT Helpdesk Engineer to deliver Field support to customers in Bodmin/Launceston areas of Cornwall.
Main site is based in Pool, Redruth but successful candidate will be able to work from home.
Client has conducted COVID-19 Health and Safety risk assessments and put in place safe working processes, following govt. guidelines

The successful candidate will be expected to deliver consistently high-quality support for a mixture of Cloud technologies, Windows and Apple desktop OS, mobile devices such as iPads and Windows Server OS.
Applicants will be experienced and confident with networking technologies, will possess excellent troubleshooting skills and demonstrate exemplary communication skills with users of all abilities and backgrounds.
Technically you will have a thorough knowledge of Windows Server desktop operating systems, Apple Mac OS, iOS, management of Active Directory, Group Policy, networking concepts and associated hardware.
Experience of managing Office 365 and Microsoft Azure is preferred.
As the firm are leading vendors in IT (Dell, HPE, Lenovo, Cisco, Microsoft, Google and Apple), a knowledge of their technical stack is essential.

The Role:
Offer Field support for issues relating to all customers, raised via the phone/email/live chat/internal referral.
Provide configuration changes where covered by contract
Update and keep current notes and actions on incidents assigned to you by the Helpdesk system
Monitor remote monitoring tools to proactively identify issues
Regularly check backup systems for compliance – raising and dealing with issues once identified
Ad-hoc tasks:
Install and configure products and services.

The role also encompasses varied aspects of computer and network troubleshooting repair and maintenance including servers, workstations and peripherals.
Due to the role requiring work at client sites, the post holder must have a full driving license and access to a suitable vehicle (mileage can be reclaimed in line with the firms expenses policy), company vans are available.

Candidates will demonstrate a passion for customer service, be able to manage their time effectively and must be a self-starter, who is comfortable working alone as well as part of a team.
Be able to demonstrate a high level of interpersonal skills, a flair for technology and a history of excellent client relations.
Have a good working knowledge of Windows Server, Windows 10, Apple Mac OS, iOS, Active Directory, Group Policy, networking and associated hardware.

To apply, please email your cv to mark.bamber@smithandreed.co.uk

 
Skills:
 
 Apply now
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