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Job title:IT SUPPORT TECHNICIAN
Ref:MB 38982
Location:Falmouth, Cornwall
Position:Permanent
Salary:to £26,000 DoE
Start date:ASAP
 
Job description:Successful and expanding IT Services Provider is looking to recruit a First Line IT Support Technician to help support thier expanding client base of clients throughout Cornwall and Devon.
The role will involve first line technical support of a customer networks, primarily including Windows 10, Windows Server, Microsoft 365, Firewalls, Connectivity, IP Voice.

The role will require initial training and working from their offices with the option to work from home in some scenarios.

Depending on technical ability, the role will likely involve an element of project work such as customer hardware installation and deployment, migrations and occasional work at the customers premises.
Main Responsibilities and requirements:
First Line Support and Network Administration
Desktop Support (Windows 10 / Microsoft Office / Endpoint Security)
Support of mobile devices, IOS, Android
Support of Email Systems (Office/Microsoft 365, Exchange)
Support of Backup Systems / Firewalls / Routers / Switching / Access Points
Good customer facing skills and the ability to communicate with people at all levels.
Maintain confidentiality with regard to customer/company data
Must Hold a full UK driving license
To apply candidates will be required to have the following skills and Knowledge:
Essential - Customer focused, active listening and communication capabilities
Essential - Attention to detail, a genuine passion for getting things right first time, allied to a real focus on delivery
Essential - Work unattended and collaborate as part of a team
Essential - Must hold a full UK driving license
Essential - Experience managing and support Windows desktop operating systems
Essential - Active directory user management
Essential - Understanding of TCP/IP

Desirable - Experience managing and supporting Microsoft Windows server operating systems
Desirable - Group policy management
Desirable - Practical experience of identifying ways to improve processes and working relationships
Desirable - Office 365 / Microsoft Exchange user management
Desirable - Router and Firewall configuration
Desirable - Support of mobile devices, iPads, Android Tablets and Chrome Books
Desirable - Experience managing and supporting Apple operating systems
Desirable - Experience managing configuring and supporting business grade wireless networks

Professional Qualities:
Generates enthusiasm among team members
Proactively seeks opportunities to build on existing skills
Communicates effectively with customers to identify needs and evaluate alternative business solutions in accordance with organisation objectives
Continually seeks opportunities to increase customer satisfaction and deepen customer relationships
Manages customer expectations effectively

To apply, please email your cv to mark.bamber@smithandreed.co.uk
 
Skills:
 
 Apply now
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