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Job title:IT SUPPORT TECHNICIAN
Ref:MB 39160
Location:Falmouth, Cornwall
Position:Permanent
Salary:to £26,000 - £35,000/Annum
Start date:ASAP
 
Job description:Successful and expanding IT Services Provider is looking to recruit an experienced IT Technician to work as part of their technical team supporting commercial clients across Cornwall and Devon.

Candidates will be seasoned technicians with a extensive commercial experience supporting Microsoft Networks and Microsoft Cloud Services.
Duties will include both support and project work in a busy environment covering an interesting and wide ranging list of products and services.
The role will include a mixture of office based, home working and working at customer premises.
Applicants will have exposure to some or all the following:
Microsoft Server Operating Systems
AD / RDS / RRAS / GP
Windows 10
Microsoft Office
Microsoft-Office 365 - Intune preferable
Experience working with Firewalls preferably Sonicwall
TCP/IP Networking
Endpoint security products preferable
Virtualisation - Hyper-V – Replication preferable
Microsoft Azure preferable
Use of common backup and disaster recovery software
Switching and WiFi knowledge (Unifi) preferable
Experience working with PSA and RMM Software Tools preferable
Other valuable skills will include IP Telephony / SIP / 3CX / Microsoft Teams – Direct Routing
Must have a Valid UK Driving license
Also to include the following soft skills
Strong communications skills are key and ability to talk with customers at all levels.
It is vital that you have a good clear and friendly telephone manner
Reliable and able to work both with and without guidance.
Able to explain issues and deal with customers with varying technical skills
Flexible and willing to learn new skills
To share knowledge and mentor other technicians.
On call rota: The successful candidate will be required to join the on call rota once every 3+ weeks. Rota operates on 2 schedules 6.00pm – 9.00pm Mon- Fri and 9.00am – 9.00pm Weekends and Bank Holidays.
Technicians will be paid a retainer for the rota + time and a half for any hours worked.

Training: Required to follow the Microsoft MCP Syllabus and complete at least 1 MCP Exam per year; the cost of the exams and training material will be covered.

To apply, please email your cv to mark.bamber@smithandreed.co.uk
 
Skills:
 
 Apply now
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