Have you recently graduated and looking to build a career in Administration/ Customer service, or simply looking to utilize your current skills.
We have a role supporting the Customer Service & Finance teams and making sure there is a good flow of communication.
Being offered as a temporary to permanent position, so after 10 weeks, you will transfer onto my clients books and be offered a permanent position.
Working Days: Monday - Friday 09.00 -17.00 ( 30 min lunch break)
Pay: £12.00 an hour
Responsibilities
Supporting day to day responsibilities of the Finance team, ensure produced invoices for work undertaken is completed accurately and on time as per the companies’ invoicing requirements.
Supporting Customer Service Manager
Quality checking instructions and invoices
Account Management responsibilities including assistance for customers
Liaise internally and externally with appropriate departments and suppliers to facilitate the customer’s requirements, both within customer expectations and internal expectations.
Liaising with both the Customer Service Manager and Managing Director to help organise the purchase of materials, stock and packaging to meet customer requirements.
Understand the estimation process and building of quotes, develop and understanding the company suppliers, pricing support winning new work.
Be involved in setting customer pricing and distributing to the department. Also making sure that this is implemented on order confirmations and invoices through regular reviews.
Key Skills and Personality
Good IT skills in Outlook, Excel, Word and Office 365.
Excellent customer service and account management skills.
Ability to handle difficult situations whist remaining calm.
Great team player, communication skills are key when dealing with customers and other departments.
Excellent organisation and time management.
Ability to follow internal processes.
Smith and Reed Recruitment embraces diversity, equality and inclusion and aim to promote the benefits of diversity in all our business activities. Smith and Reed will treat everyone equally and will not discriminate on the grounds of an individual’s “protected characteristic” under the Equality Act 2010 (the Act) which are age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. No terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. All candidates will be assessed solely on their ability to carry out the job in question based on skills, experience, and qualifications.