We are looking for an experienced, dynamic and enthusiastic team leader who is able to maximise the performance of a dynamic customer service team in a supportive and inclusive environment.
You will have a natural enthusiasm for your own development and that of your team, to maximise performance and progress.
SKILLS AND EXPERIENCE:
Demonstrable leadership qualities with the ability to clearly define expectations for your team and bring out the best in them.
Proven experience of creating and sustaining a positive and healthy culture within the team and wider organisation.
Ability to initiate new ideas and support the embedding of change more widely.
Supportive, kind and fair approach; a role model of behaviours.
Strong communication and influencing skills, both verbal and written.
Willingness to challenge at all levels and to give clear and meaningful feedback.
Ability to assimilate, interpret and present information.
Flexible approach to utilisation of resource.
Excellent attention to detail.
Demonstrable coaching and mentoring skills.
RESPONSIBILITIES WILL INCLUDE:
The performance and wellbeing of your team to achieve optimum workflow, through the measurement and maximisation of productivity.
Ensuring that you and your team are achieving company objectives and maximising sales opportunities for the benefit of our customers.
Coaching and developing individuals within the team, ensuring professional development plans are in place and carrying out monthly 1:1s.
Building and developing co-operative and productive operational relationships, both internally and externally.
Delivering exceptional standards of customer experience, maintaining SLAs and demonstrating commitment to continuously improving these standards.
Championing and enforcing the agreed behaviours.
Complying with all regulatory requirements and ensuring people do the same.
Developing training plans, events and activities in line with needs of organisation, individuals, regulatory requirements and company objectives.
BENEFITS:
A 35-hour week, supporting a work life balance.
Mobile phone and company laptop
Private medical insurance, after a qualifying period
Generous holiday allowance – 24 days plus bank holidays, increasing to 28 days per year with length of service. All employees have the option to ‘buy’ an extra 5 days per year after a qualifying period.
Learning and development opportunities
Income protection
Up to 25% discount on products
A paid volunteering day each year to give back to our local communities.
Exclusive discounts on everyday essentials, motoring, travel and experiences through our online benefits programme
Cycle to work scheme
Eye care contributions
Social events
Relaxed dress code and lovely office location, close to Truro city centre
For more information and to chat through the role please apply today.
ST4022