We are looking for an energetic and experienced Front of House (FOH) Manager to lead a team in Falmouth. This full-time role is perfect for someone who is passionate about customer service and thrives in a dynamic, fast-paced environment.
Key Responsibilities:
Oversee daily operations of the front of house to ensure smooth and efficient service.
Train, mentor, and supervise FOH staff, fostering a positive and productive work environment.
Manage staff schedules and handle shift planning to ensure optimal coverage.
Address customer inquiries, concerns, and complaints promptly and professionally.
Ensure the FOH area is always clean, organized, and welcoming.
Collaborate with the kitchen and other departments to ensure seamless service.
Monitor inventory levels and coordinate with suppliers to maintain stock.
Implement and maintain health and safety standards.
Conduct regular team meetings and performance evaluations.
Qualifications:
Proven experience as a FOH Manager or similar role in the hospitality industry.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to handle high-pressure situations with a calm and professional demeanor.
Strong organizational and multitasking skills.
Familiarity with FOH management software and tools.
Flexible availability, including evenings, weekends, and holidays.
Benefits:
Competitive salary.
Opportunities for career growth and professional development.
A supportive and collaborative work environment.
Employee discounts on services.
Sound like the role for you? Get in touch today!
Smith and Reed Recruitment embraces diversity, equality and inclusion and aim to promote the benefits of diversity in all our business activities. Smith and Reed will treat everyone equally and will not discriminate on the grounds of an individual’s “protected characteristic” under the Equality Act 2010 (the Act) which are age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. No terminology in this advert is intended to